It looks like I’ve failed at saving the world again. Just as I imagined, no one will really see the letter I sent to Microsoft, and the fact is, even if they did read it, nothing would be done. It’s not like I am informing them of their poor service. They are already fully aware. Anyways, for your reading pleasure, their response to me.

Hello Manson (changed from real name),

Thank you for writing Xbox Customer Support!

We appreciate your feedback on Xbox Customer Support, although we can’t respond to your suggestion individually, we at Xbox Customer Support apologize for the inconvenience.

We consider all of the suggestions and comments sent in by our members, and we maintain an internal database of suggestions that we consult and prioritize.

Customer satisfaction is our main goal and we will improve our service in the future… Again, In behalf of Microsoft Xbox Customer Support, We deeply apologize for the inconvenience.

For further assistance, please don’t hesitate to call Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience, and we will be happy to help you. We are open everyday from 9am to 1am EST/ 6am to 10pm PST.

To expedite service, please provide Service Request Number 0000000000 (changed from real number) when you call.

•NOTE: You may now check your XBOX console’s warranty and repair status online at http://service.xbox.com/ using your Windows Live ID account.

Sincerely yours,

Bill (changed from real name)

Xbox Customer Care Team ( not changed, but they don’t really care )